Despite our various quality checks, if you experience an issue with the production of your screen print transfers, you can submit a claim by clicking the « + more options » button for the relevant order in your customer account.

Please make sure that you have followed all the necessary recommendations. Incidents are often caused by incorrect heat pressing rather than a production defect.

Please note that if a production defect is confirmed, you will receive a credit of up to the total value of your order.

Under no circumstances, and in accordance with our Terms and Conditions, will any damage and/or refund claims relating to printed items be considered. We therefore strongly recommend always carrying out heat press and wash tests to minimise the risk to your production.

Be professional: carry out heat press and wash tests before starting production!